WINForms® Desktop Frequently Asked Questions

Welcome to the WINForms® Desktop FAQs!  Here you'll find answers to most of the questions we receive, so please review the FAQs carefully. If you still cannot find what you need, see the bottom of our support page for the customer support contact information.

You may download the WINForms® Desktop Frequently Asked Questions in PDF Format at www.winforms.com/faq/WINFormsFAQs.pdf.

Please click on the question/link below to view the answer

1. I am receiving a message stating "a connection to the Internet is required" when a connection to the Internet is present.
   
   This means a firewall is blocking the process. Click on the link for the security/firewall software you are running: Norton | McAfee | Zone Alarm
    
2. My computer is locking up after entering my Redemption Code.
   
   This means a firewall is blocking the process. Click on the link for the security/firewall software you are running: Norton | McAfee | Zone Alarm
    
3. How do I Install WINForms® Desktop?
4. I just installed the program and I don't know the password
5. How do I get my redemption code?
6. How do I renew WINForms® Desktop?
7. How to change my office address after moving to another company?  NOTE: Changing office address will not update the existing transactions and templates.
8. How to update my existing transactions and templates after updating the office address?
9. How to email a form from an email software?
10. How do clients download the WINForms® Transaction Viewer in order to view e-mailed transactions?
11. How to verify the existence of the California Association of REALTORS® Library before actually entering the program?
12. What if the California Association of REALTORS® Library does not exist, how do I download the library?
13. How to download software and forms updates?
14. How to bypass the Log on Screen?
15. Can I email forms using America Online (AOL)?
16. Why does the program show that my WINForms® is going to expire?
17. While trying to email WINForms® I received a NO MAPI error. What is MAPI and how do I get it?
18. How to clear Date field?
19. How to enter text in any Date field?
20. How to clear $0.0 amount out of any Dollars field?
21. How to move to next page of a form?
22. What are the system requirements for WINForms Desktop?
23. How long can a member access the C.A.R. Online after his/her information is being entered in the NRDS system by the local Association?
24. We have more agents than computers in our firm. Will WINForms® work for us?
25. Will WINForms® run off an application server? Just exactly how does the network installation work?
26. How Can I download additional copies of WINForms®?
27. Why can't I find a file that is downloaded from the WINForms® Web Site?
28. Why do I get a message "No Remote Address" while registering the software?
29. Why am I unable to find the Buyer Walk Through form (BWI-11). Where can it be found?
30. When I attempt to open up a forms library, there are NO LIBRARIES installed!
31. What does the "Tampering Detected" warning mean?
32. I get an "Invalid Redemption Code" when attempting to "Authorize Via The Internet" during the installation process
33. How can I make the text easier to read?
34. When I print my forms, they appear to be missing text at the bottom or the right side of the page.
35. When I look at the form, I see hieroglyphics!
36. How to enable cookies?