General Information

	What are the system requirements for WINForms®?
	How long can a member access the C.A.R. Online after his/her information is being entered in the NRDS system by the local Association?
	We have more agents than computers in our firm. Will WINForms® work for us?
	Will WINForms® run off an application server? Just exactly how does the network installation work?
	How Can I download additional copies of WINForms®?
	Why can't I find a file that is downloaded from the WINForms Web Site?
	Why do I get a message "No Remote Address" while registering the software?
	Why am I unable to find the Buyer Walk Through form (BWI-11).  Where can it be found?
	When I attempt to open up a forms library, there are NO LIBRARIES installed!
	What does the "Tampering Detected" warning mean?
	I get an "Invalid Redemption Code" when attempting to "Authorize Via The Internet" during the installation process
	How can I make the text easier to read?
	When I print my forms, they appear to be missing text at the bottom or the right side of the page.
	When I look at the form, I see hieroglyphics!

Question:  What are the system requirements for WINForms®?

Answer:    System Requirements for WINForms®: 

• IBM PC compatible Pentium II 300 or comparable
• Microsoft Windows® version 98, ME, 2000, and XP.
• Microsoft Internet Explorer 5.5 or higher
• 128 Megabytes of R.A.M.
• 100MB available drive space
• Mouse
• 3 1/2" floppy drive
• CD-Rom Drive
• VGA or higher monitor
• Any printer that can be configured with Windows print manager
• Optional: 56k or higher modem with Internet access

Questions: How long can a member access the C.A.R. Online after his/her information is being entered in the NRDS system by the local Association?

Answer:    CAR downloads membership/office records from NRDS every Friday night. This download updates the state database over the weekend. The CAR online database is then updated on Tuesday night. So, if the local AOR adds the member's record to NRDS before Friday, then the member's record will be added to our online database by Tuesday night of the following week.

Question: We have more agents than computers in our firm. Will WINForms® work for us?

Answer:    WINForms® is also designed to be used by multiple Users. Each agent may be assigned individual User Name and Password. Individual transactions may also be password protected. Installing the Multi-User version will restrict each agent to one computer. The Network version will allow your agents to use any available workstation.  To order the Multi-User and Network versions of WINForms®, please contact your local Association or REBS Customer Service at 213-739-8227 or cs@car.org.

Question: Will WINForms® run off an application server? Just exactly how does the network installation work?

Answer:  The Network version of WINForms® may be installed on the application server. Each workstation stores transaction files on the server under the User Name. Each User Name may have its own Password, and each transaction file may also be password protected. Users have access to their files, and theirs only, from any workstation on the Network. Specific workstations may be blocked from using WINForms® , too. Contact your local association or REBS Customer Service at 213-739-8227 or cs@car.org for pricing information on the Network version.

Question: How can I download additional copies of WINForms?

Answer:    You certainly can go to our website to download additional copies of WINForms at our website.

1. Go to  CAR Online at www.car.org.

2. While you are there, click on the Transaction Tools or WINForms icon.

3. Click on the link "Download WINForms® software again"

4. Enter the Redemption Code and click on the "Validate" button.  NOTE: The Redemption Code can be found under the Help->About of the WINForms software.

5. Click on the "Download Now" link to download the software.

6. After downloading, install the software.

7. Register the software via the Internet.

Question: Why can't I find a file that is downloaded from the WINForms Web Site?

Answer:    This can be resolved by one of the solutions below.

1. Choose Start > Find > Files Or Folders.
2. Select the Date tab (Windows 95 or Windows 98) or the Date Modified tab (Windows NT).
3. Select Find All Files (Windows 95 or Windows 98) or Find All Files Created Or Modified (Windows NT).
4. If you're in Windows 95 or Windows 98, choose Created from the Find All Files pop-up menu. Otherwise, proceed to step 5.
5. Select During The Previous [x] Day(s), and specify "1" in the number field.
6. Select the Name tab or the Name & Location tab.
7. Ensure that the Named field is blank and choose Local Hard Drives from the Look In pop-up menu.
8. Click Find Now.

One of the files in the search results will have the same filename as the file you downloaded. If you don't know the file's default filename (e.g., zf5view or zf5update.exe), the name can often be found on the Web page from which you downloaded the file.
When you have identified the file you just downloaded, move or copy it to a convenient location (e.g., the desktop) that you will remember.

Solution 2.  Find the file using the Find File features of your operating system:
Note: If you don't know the file's default filename (e.g., zf5view or zf5update.exe), the name can often be found on the Web page from which you downloaded the file.

• In Windows 95, Windows 98, or Windows NT 4.0, choose Start > Find > Files Or Folders, type the filename in the Named text box, and then click Find Now.
• In the NT 3.5x File Manager, choose File > Search, type the filename in the Search For text box and type "c:\" in the Start From text box, and then click OK.

Solution 3. Refer to the documentation or support resources for your Web browser application to determine the folder in which it stores downloaded files.

Solution 4. Use a different Web browser, or contact the manufacturer of your Web browser application to verify the software is working as expected and is not damaged or configured incorrectly.

Solution 5.  Re-download the file. When your Web browser prompts you to choose a location for the downloaded file, specify a convenient location (e.g., the desktop) and take note of name of the file. Then, you can find it after the download is complete.
Additional Information
After you download a file from our Web site, if you are unable to locate the file on your hard disk, one or more of the following is the cause:

• The file was stored with a filename or in a location with which you are not familiar.
• Your Web browser application is damaged or configured incorrectly.
• The download was not successful.

When you download a file using a Web browser, the browser normally asks you where you want to save the file and provides a default filename. To ensure that you can locate downloaded files, specify a convenient location (e.g., the desktop) and filename (e.g., the default filename) when the Web browser's Save As dialog appears.

Question: Why do I get a message "No Remote Address" while registering the software?

Answer:    The "No Remote Address" message appears under the following conditions:

1. You are not connect to the Internet.
2. Your office has a firewall blocking you from registering.
3. Your cable company will not allow you to register the software.

Solution: Please contact our Technical Support at 810.293.0642.  They will assist you in registering the software.

Question: Why am I unable to find the Buyer Walk Through form (BWI-11).  Where can it be found?

Answer:    The Buyer Walk Through form has been renamed to Verification of Property form (VP-11).  It can be found in the Back Office and Miscellaneous folders under the "Add/Remove Forms from Transaction" screen.

Question: When I attempt to open up a forms library, there are NO LIBRARIES installed!

Answer:    In rare instances, some machines would not install your forms library correctly. This problem has been corrected in program version 1.0P and above. Please download the latest available patch and install it to correct the problem by following the process below.

1. Go to C.A.R. Online at www.car.org.

2. While you are there, click on the Transaction Tools or WINForms icon.

3. Under the “EXISTING USERS”, click on the “Update WINForms® software and forms”

4. Click on the "WINForms® DESKTOP Software and Forms Updates" to download and install your software.

5. Save the Software Download to Hard Disk.

6. Run the Installation Program.

7. Go to your Desktop or the folder you saved the file, and double-click on the newly downloaded installation program icon.

Question: What does the "Tampering Detected" warning mean?

Answer:    This warning will appear when someone has attempted to illegally modify the WINForms® program. You will have to reinstall WINForms® . Reinstalling WINForms® will not affect your transaction files. If you have used all three of your installations allowed for each license, you must purchase another license.

Instructions to Fix "Tampering Detected" Error for WINForms :

1. Go to START, SETTINGS, CONTROL PANEL
2. Click on REGION SETTINGS, it should read ENGLISH (United States) then go to the DATE tab.
3. In the SHORT DATE STYLE it should read: MM/dd/yyyy
4. The DATE SEPARATOR should read: /
5. Click on APPLY and OK

Question: I get an "Invalid Redemption Code" when attempting to "Authorize Via The Internet" during the installation process.

Answer:

"Invalid Redemption Code" when attempting to "Authorize Via The Internet" during the installation process.

The redemption code is in one of the following 2 formats depending on when you purchased your product:

X 9 9 9 X 9 9 9 9 X

X=Alpha Character (A-Z)
9=Numeric Digit (1-9)

OR

X 9 9 9 9 X 9 9 9 X

X=Alpha Character (A-Z)
9=Numeric Digit (1-9)


* Please pay close attention as letters such as "O", "I" and "Z" are often interpreted as numbers "0", "1" and "2" respectively. If you are receiving this error, there is a about a 99% chance that you are typing in the redemption code incorrectly.

Question:  How can I make the text easier to read?

Answer:     

The default setting for WINForms® is Scale Width, meaning the displayed form is scaled to the width of the Main Screen window. Verify that the Main Screen window is maximized by opening the Window Display menu located to the left of the File menu on the Menu Bar. If the Maximized setting is grayed out, the window is maximized. You may also change the size of the display by opening the Zoom menu of the Toolbar and select a percentage higher than 100%. When you open WINForms® again, the Zoom setting will return to Scale Width.

Question:    When I print my forms, they appear to be missing text at the bottom or the right side of the page.

Answer: There are 3 common solutions that generally work for this problem.

Solution 1: The most successful solution is generally installing a "Generic" Print Driver for your printer. For "LaserJet" type printers (Non-Inkjet), we recommend installing a LaserJet III print driver and try printing the same form that you were having problems with. With "Deskjet or Inkjet" type printers, we recommend installation the basic "HP DeskJet" driver and then try printing the same form that you were having problems with. If you are unfamiliar with installing print drivers on your computer, please consult a professional computer technician or your printer manufacturer. Note: Some HP Deskjet printers have a custom size feature built into the Windows printer driver that can be used to specify a paper size for some non-standard paper dimensions.

Solution 2: RE FormsNet designs all forms using fonts that are installed as part of the standard Microsoft Windows setup. If somehow these fonts are missing on your machine, a substitute font will be used by your system. You may need to re-install Windows in order to get the fonts reinstalled. If you are unfamiliar with Installing/Reinstalling Windows, please consult a professional computer technician.

Solution 3: Install the most updated version of your Printer Driver. Just like your "standard software" that you use everyday, print drivers are continually updated to fix bugs & glitches also. Please visit your manufacturers website or Microsoft to obtain the latest print drivers for your Operating System (e.g. Windows 98, Me, 2000,NT, XP).

Question:  When I look at the form, I see hieroglyphics!

Answer: Go to Start/Settings/Control Panel and Open the Fonts icon. After the fonts folder opens, close it. Try logging into WINForms.