Frequently Asked Questions->Technical

Technical

	Can I email forms using America Online (AOL)?
	Why does the program show that my WINForms is going to expire?
	To transfer contact information from ACT!® to Microsoft® Outlook®
	To transfer contact information from Microsoft Outlook® to WINForms®
	While trying to email WINForms®  I received a NO MAPI error. What is MAPI and how do I get it?

Question:  Can I email forms using America Online (AOL)?

Answer: AOL does not support MAPI (Mail Application Protocol Interface). In order to send a transaction via email the transaction must be saved as a file to your desktop and then emailed as an attachment. Receiver must have the WINForms® viewer.

To Email the transaction using AOL:

• Select Send Mail from the File Menu of the Menu Bar. A New Message window will appear. 
• Tab to, or click in the Message field and Select All from the Edit menu of the Menu Bar. This will highlight all the instructions for the recipient to view the transaction. 
• Select Copy from the Edit menu of the Menu Bar and close the New Message window. 
• Open AOL Email and Paste the instructions into the Message field. 
• Attach the transaction file and enter the Email address. 
• The transaction may now be Emailed. 

For more information concerning emailing a transaction or forms within a transaction, please consult the User's Manual and the Appendix to the Manual.

Question:  Why does the program show that my WINForms® is going to expire?

Answer:  Remember that when WINForms® expire, you will need to visit our Website at http://www.winforms.com/aor/ to renew your software. Starting 30 days prior to your expiration date, you will be notified each time you bring up a form that your library is going to expire in XX number of days. Please take careful note of these messages! They have been put there to help ensure that you do not find yourself fighting to put together a purchase agreement and then find out your library is expired! These messages cannot be turned off.

Question: To transfer contact information from ACT!® to Microsoft Outlook®:

Answer:

• Launch Microsoft Outlook® software.
• On the File menu, click Import and Export.
• Click Import from another program or file.
• Click Next and select ACT! 3.x Contact Manager for Windows.
• Browse and highlight the file in ACT! Folder, and click OK.
• Select Replace duplicates with items imported and click Next.

Question: To transfer contact information from Microsoft Outlook® to WINForms®:

Answer:

• Launch Microsoft Outlook® software.
• Select a contact's name from your completed contact list, then click on the WINForms^® Icon button labeled as "Add Contact Info to WINForms^®" on the right of the Toolbar. The Contact Properties window will appear.
• Click on the appropriate button on the left to indicate this contact's participation in the transaction and click on the Apply As button.
• You may choose to Add to Exist transaction, or Create New transaction from the pull-down menu located on the bottom left of the Contact Properties window.
• For a new transaction: Select the desired Library from the Libraries pull-down menu, then click on the OK button. You will not have access to the Libraries pull-down menu when you select Add To Existing. The Transaction Index window will appear allowing you to select a transaction.
• For a new transaction: The Location dialog box will appear. Select the location to save (store) the new transaction.
• The contact's information will appear in the appropriate fields of the Transaction Header dialog box.

Question: While trying to email WINForms®  I received a NO MAPI error. What is MAPI and how do I get it?

Answer:

          Option 1:

If you received the message "mapi services not available" when trying to email transactions it is likely that the cause is that the registry key, [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\Mapi] is set to 0. (This is of course assuming that you are running a MAPI compatible client such as Outlook and not AOL.) This key should be set to 1.

Option 2:

If you are running Microsoft Office, the easiest way to fix this problem is by running a repair on the Office installation.