WINForms Online® Frequently Asked Questions

Welcome to the WINForms Online® FAQ! Here you'll find answers to most of the questions we receive, so please review the FAQs carefully. If you still cannot find what you need, see the bottom of our support page for the customer support contact information.

1. How do I register for WINForms Online®?

To register for WINForms Online®, do the following steps.
- Go to www.transactiontools.com.
- Click on the WINForms Online® icon
- Enter your Member ID: (your CAR Member ID #); Password: ### (last 4 digits of your SSN
- At the WINForms Online User Registration screen, the system will automatically take you to the 4-step registration process

- At the “Order Form - Step 1 of 4” screen, enter an email address and a password at the Password prompt and repeat the same password at the Confirm Password prompt, and then click on the Next button to proceed to the next step
- At the “Order Form - Step 2 of 4” screen, click on I Accept button to proceed to the next step
- At the “Order Form - Step 3 of 4” screen, click on Place Order button to proceed to the next step
- At the “Order Form - Step 4 of 4” screen, click on Login button to access WINForms Online™.

- At this moment, the system will route you to the Transaction Tools page again, just simply click on the WINForms Online® icon
- After logging in WINForms Online®, you will need to download and install the Form Viewer ONCE on whatever computer you are on at the time

2. Unable to Parse XZFX Error 20209 - No such child

A few weeks ago there were some updates made to our website which are causing these error messages to occur on any machines that are running an older version of the Form Viewer. In order to correct this situation, you will need to uninstall the Form Viewer that is on your machine now and then log back into the website and redownload the Form Viewer from the link that is provided. After this is complete that program should run without any further difficulties.

3. Unable to parse XZFX file 20211 - DOM tree unavailable (set BuildDOM to true and reparse)

Removing the Temporary Internet Files will correct this situation. To remove the Temporary Internet Files you need to open Internet Explorer and then go to Tools and then Internet Options. Under the General tab locate the Temporary Internet Files box and click the button Delete Files. Put a check in the box Delete All Offline Content. Click Ok. An hour glass will appear, once hour glass goes away log into WinForms Online and they will be all set.

4. Runtime Error 75 - unable to load file. Unable to Parse file xzfx. Path File access error

This is a permissions issue. The user does not have access to the library directory: Documents & Settings/username/local settings/application data/REFNViewer/libraries.

5. Unable to Parse XZFX 429 ActiveX - Cannot create object

The user is running an older version of Internet Explorer. They need to go to www.microsoft.com and update to version 6.0.

6. Due to Network Congestion Error, you may need to log out and re-login to be able to create or open a transaction

The reason for this error message is to do a firewall setting on your computer or network. The use of the Online version requires that certain ports be "open" or "unblocked" to allow the saving of your transaction to our servers. To succesfully use WinForms Online, the following ports must be "opened" or "Unblocked" for http://wfo.zipformonline.com. - Port 80 (incoming & outbound traffic) - Port 443 (Incoming & outbound traffic) - Port 1024 and above (Incoming & Outbound Traffic) Due to the fact that there are numerous firewall Software & Hardware packages, RE FormsNet does not support the troubleshooting or configuration of these specific settings. Please consult your Network Administrator or your PC Professional with these instructions. (NOTE: These settings will be very self explanatory to the person who setup your firewall and should be easily configurable within a few minutes).

7. Runtime Error 429 - You do not have the appropriate license to use this functionality

The user received either a bad download or a bad installation of the Form Viewer. They will need to uninstall and then redownload and reinstall the Form Viewer.

8. Runtime Error 75 - Unable to Retrieve library Information

The user either has the form viewer open 2 times or they have a firewall installed that is blocking the libraries from being downloaded.

9. Runtime error 53 - File Not Found

There is no subforms.zfx file in the c:\program files\refn\formviewer directory. The user will need to uninstall and then redownload and reinstall the Form Viewer.

10. Whitespace is not allowed at this location

The problem stems from the customer putting an "&" or "?" "%" in the Buyer and seller names in the transaction header. If they remove them, they will be able to open the transaction. If you remove the Form Viewer from the "Add and Remove programs" and install the new viewer it should fix this situation.

11. Runtime Error 5 - Invalid procedure /Invalid call / Invalid argument when creating a transaction

This error occurs when there are No libraries assigned to the user in their Online Account or the library has expired.

12. When the user tries to log in they are reverted back to the log in screen to re-enter their e-mail address and password

Generally the case is that the date and time are not correct on the user’s machine. They will need to go into their date and time settings and correct this information to the current date and time.

13. When the user tries to print, the program goes to try to Fax instead of Print

The user has a combination Printer/Fax Machine. What they will need to do in order to get the program  to print properly is go into the Printers and Faxes section on the computer and rename the current name of the print driver. All the user needs to do is add a “1” to the end of the current name of the driver and the program will print properly.